1. Introduction

Duroholz India Private Limited (“DuroHolz,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of information shared with us through our website www.duroholz.com (“Site”).

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to that information. It applies to all visitors, dealers, builders, architects, contractors, and other business users who access or interact with our Site.

By using this Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly
When you fill out an enquiry form, dealership application, or contact form on our Site, we may collect:

• Full name and designation
• Company name and business type
• Email address and phone number
• City, state, and pin code
• Nature of enquiry (dealership, bulk order, project requirement, etc.)
• Any additional details you voluntarily provide in message fields

2.2 Information Collected Automatically
When you visit our Site, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referral source (how you arrived at our Site)
• Date and time of visit

This data is collected through cookies, web beacons, and similar tracking technologies.

2.3 Information from Third-Party Platforms
If you interact with our campaigns or ads on platforms such as Meta (Facebook/Instagram), Google, or LinkedIn, those platforms may share limited data with us in accordance with their own privacy policies.

3. How We Use Your Information

We use the information collected for the following purposes:

• To respond to your enquiries — following up on dealership, procurement, or project-related requests
• To process business leads — routing your enquiry to the relevant sales or regional team
• To send business communications — product updates, catalogues, pricing changes, or promotional offers relevant to your trade
• To improve our Site — analysing usage patterns to enhance site performance and user experience
• To comply with legal obligations — maintaining records as required under applicable Indian laws
• To prevent fraud or misuse — detecting and addressing any unauthorised or abusive use of our Site

We do not use your information for unsolicited mass marketing without your consent.

4. Cookies and Tracking

Our Site uses cookies to improve your browsing experience and gather analytics data. Cookies are small text files stored on your device.

Types of cookies we may use:

• Essential cookies — required for the Site to function properly
• Analytics cookies — help us understand how visitors use the Site (e.g., Google Analytics)
• Marketing cookies — used to track the effectiveness of our advertising campaigns (e.g., Meta Pixel, Google Ads)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality.

5. Sharing of Information

DuroHolz does not sell your personal information to third parties. We may share your information only in the following circumstances:

• With our internal sales and regional teams — to process and follow up on your enquiry
• With authorised service providers — such as CRM platforms, email tools, or analytics providers who assist us in operating the Site and our business, under strict confidentiality obligations
• With advertising platforms — limited data such as lead source or campaign performance metrics shared with Meta, Google, or LinkedIn for campaign optimisation
• As required by law — if we are legally obligated to disclose information under any applicable Indian law, court order, or regulatory requirement